alienware hard drive not installed

Reconnect both and power up - check to see if the drive is recognized. This is a very frustrating problem and I can't seem to find a solution for it anywhere online. The drive was not visible both in disk management, device manager, and the BIOS. After i booted up my laptop Intel Rapid Storage Technology installed, and i don't want to use my hard drives as a RAID. The last time I used my device I left it in sleep mode and when I returned it would not restart, instead it told me that the boot device was not found and when I tried the hard drive check it said there was no hard drive installed. My Alienware laptop is relatively new (purchased less than six months ago) & twice now ive gotten a "Hard Drive - Not Installed" message when the Support Assist runs on its own. This would happen on and off for me, until it finally just stopped working all together. M14x - R1/R2 . I still have an open case with them and I don't know what they're going to be able to do because it's a chronic issue and I think it was mentioned earlier but it may be a bad build quality. Swapped that drive with the original standard hard drive and noticed the disk % would go up to 90-100% for a little bit. Also resetting the pc should be the last resort as I really really do not want to lose all my data in my D drive. Hard Drive 0 Problem [HELP!] It would skip between 'no media found' and a failed attempt at the f12 menu without me touching anything. Or you can even get a warranty replacement order from hard drive manufacturer to see if it works or not. Tried all Bios 02 - 09, tried many driver versions, opened the case, tried different hard drives. 2. Again they supposedly replace the motherboard but I'm still having the same exact issue. Can you perform a system restore (it's different from a system reset)? Does your hard drive pass that diagnostics test? These installation instructions have be made into 4 easy to follow printable steps. Ask the tech support reddit, and try to help others with their problems as well. Not on the 30gb SSD? Joined Mar 19, 2012 Messages 2,920. I am running an Alienware X51 R1 desktop computer, and the hard drive in question is a Seagate Barracuda 1000GB, model ST1000DM003. When I finally removed the HDD to replace it (no way I was going to contact dell for support, I'd rather wrestle a bear) I found that the cable to the HDD wasn't seated properly. okay, so i finally managed to fix the problem. Anybody have any other thoughts? All Rights Reserved. Power … Slide the hard-drive assembly into the hard-drive cage until it snaps into place. (Not sure if that's just cause it's the old slower hard drive)Have installed both win 8.1 and 10 and same issue. Dell Alienware 13 R2 (P56G002) Hard Drive & Caddy Removal & Installation Learn how to install and replace the Hard Drive & Caddy on a Dell Alienware 13 R2 (P56G002) laptop. 3. My hard drive is not recognized all of a sudden. Btw, just a thought....the back panel of my laptop was shut in pretty tight...it didnt open as smoothly as on the youtube videos at all. - One 2.5-inch hard drive [ Up to 1 TB ] - One M.2 2242 solid-state drive [ Up to 1 TB ] (SATA drive) - One M.2 2280 solid-state drive [ Up to 1 TB ] (PCIe NVMe) - One M.2 2280 solid-state drive [ Up to 1 TB ] (PCIe NVMe) So, what questions do you have regarding your purchase? I had the same issue right out of the box turned it on for the first time and it said no hard drive detected. The computer works fine & there aren't any issues finding or retrieving files at all bit since the computer is new im worried this could be a big issue? I replaced the hard drive with the optical drive and it was the same issue of not being visible even in the BIOS. First:- Turn off the computer, press and hold the PWR button for 4 seconds. Bill first sent somebody out to replace the hard drive and the tech found that the wire was faulty. While Alienware systems come with tons of features, sometimes users simply wish to perform an Alienware hard reset for troubleshooting or any other reasons. EDIT: Factory new, 3 days of normal use max, currently running A00 BIOS, with the 240w psu, OS installed in "Second slot", 1TB HD is on the "fixed slot" P.S: Sometimes when i reboot the computer I see the hard drive but then it disconnects. Drive is not spinning up If the drive is not receiving power or receiving an incorrect level of power, it will not spin up. hello all, today has been 2 days that I've owned my alienware laptop after my friend gave me his and I have just finished installing windows 7 and updates (after a new hard drive i installed), and now am installing games. Power on/Restart the computer and then start tapping the F2 key when Dell Logo appears, the machine will enter System Setup. MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD . All my data is missing. Any help at all is greatly appreciated. Later when I opened it the screen was just black. Still trying to find a replacement part, but dell sent me a hinge. 4. … https://eu.alienwarearena.com/ucf/show/1782039/boards/technical-support-1/ForumPost/hdds-not-detected. Jan 29, 2013 Be sure to check out the Discord server, too! A few of these post in the last few weeks. Dell/Alienware had me send the laptop to their depot where they swapped my motherboard. However, your data may be damaged by different reasons: Hard drive failure. _____ Power to the Developer! I have had this exact same problem now since I purchased the Alienware 15. If you still cannot use ATA or SATA hard drive for saving data, you can format the hard drive in your PC to make it usable for saving data now: 1. Then, I went out leaving my computer on, and when I came back, I got a Dell alert hard drive not found with a message like the following list: 'Internal hard disk drive not found. Received my new Alienware 18 on Wednesday. Browse Community Language EN. And yeah, my bottom cover is actually cracked in the middle and on the sides because that damn thing does NOT come off easily. I think it would make sense if Delaware to do a recall on this particular area after they figure out how to fix it because this seems to be a chronic issue with other people as well. When I got frustrated with it I finally called Dale to complain about it. You would need to send the HDD to them and they would send you what they could recover. So I purchased a new hard drive and installed it into the laptop. if its not f8 look at the bottom for a clue on what to press when booting up. I treat it with utmost care, i assure you! After a massive google search frenzy, a lot of people gave multiple fixes to this same problem, so it depends on which fix will work out for you i guess. Page 22: Installing The 3.5-Inch Hard Drive Steps 1. Disconnect the battery and hard drive. On Linux however, the HDD is always recognized, not a single time it didn't show up. Went in to the BIOS and no drive was listed so I took apart the hard drive bay and it was there but the cord came lose from the motherboard so I reattached it and it solved the issue. Did a clean Windows install, formatted the second HDD, etc. Press the release tabs on the hard-drive carrier and slide the hard-drive carrier out of the hard-drive cage. Hard Drive not installed ‎05-02-2020 04:30 AM. However, some of them might meet the "second hard drive not detected in Windows 10" issue now and then, especially after a … Virus attack. With time goes by, your Alienware computer will hold a plenty of data like installed games, programs, personal documents, work files, pictures and other essential data. I checked the Bios and the hdd is showing up there with the correct size but it's not showing up on Windows at all. PLEASE POST ANY RESULTS. Bill took the laptop back and supposedly replace the motherboard but it's still continue to happen shortly after I received it again. Follow the procedure in Before working inside your computer. I'm not even sure what's causing the problem. 2. Alienware Aura R7 hard drive will not boot after removing Optane I got a EVO 970 SSD and went to install it without remembering to back up my personal files on my computer. About six months later it started happening again and after I had seen what the tech had done to disconnect and reconnect the wire I just started doing that. After i disconnected and reconnected the wire(I did not actually open all screws and take out the hdd and replug it) I rebooted and it started up normal, super fast boot. I then went through the whole procedure of putting an OS in and booting up the CD drive before the hard drive. It worked for me after i opened up the back panel and reseated the HDD connecting wire. Jump to solution. Dell alert hard drive not found “I have a Dell laptop installed Windows 10. Anyway, in short...reseatting the HDD fixed the problem for me. 3. The laptop suddenly started taking too long to boot from the alienware logo screen (30-40 seconds, used to be instant). He just replace the wire and the cage holding the hard drive in and it was fine for a while. 2. Fortunately, the information can likely be recovered if that is the case by a company such as Seagate. It was working fine this morning. Only the 128gb ssd is showing up. if it's not, and the system is under warranty - call Dell for a drive replacement. So I held down the power button until it turned off and turned it back on. Someone else here has the same problem. Page 35: Hard Drive Hard drive Removing the hard drive Prerequisites 1. from there can run a hard drive test. My pc was running and I put the screen down to put it to sleep. ), More posts from the techsupport community, Stumped on a Tech problem? Had to yank it open from the edges with something sharp. The computer works fine & there aren't any issues finding or retrieving files at all bit since the computer is … Ran memory test for over an hour and no issues. Everything went well (once I switched the boot up to AHCI and not … I wouldn't say the HDD has been, well, erased. Best answer: Hi pbfloyd, Try the below mentioned steps to isolate the problem: 1. This is when the problems started. Installed the HDD again and sure enough it now works fine. About this task The following image indicates the location of the hard drive and provides a visual representation of the removal procedure. I updated all my drivers and Windows, defragged the stock drive. (Sorry if this has already been answered or is tagged incorrectly! Then hold the power button for 30 sec. Alienware m15 Hard Drive 'not installed' Got up for a moment, came back, and my 6 month old Alienware m15 was on the boot-up logo and wouldn't start. Alienware Laptops. This will take you step by step through the complete installation and replacement process. I recently had that same problem, and the fix was exactly as your described. Steps 1. Copyright 2020 Dell Technologies. Extra Tip: Format ATA/SATA Hard Drive to Make It Usable for Storing Data. Press question mark to learn the rest of the keyboard shortcuts. D drive is showing, all my data is there....only the pinned taskbar apps were missing. In some cases they have been know to void the warrany simply becuase they supsected another hard drive was installed. Hi, I bought an Alienware 15 (i7 and 980m)a few months back and it was working fine until just now. Finally when it did boot, my internal 1tb hdd is not shown. Unplug the system and remove the base cover. press f8 when booting up... should pop up an advanced mode option. None of them ever come apart how they do on YouTube:(. Someone please help! In this Dell laptop tutorial we are going to show you how to install and replace the Hard Drive & Caddy on your Dell Alienware 13 R2 (P56G002) laptop. Disconnect the data and power cables from the hard drive. I just installed a second SATA internal hard drive into my new Alienware M17xR3 laptop. Most Windows 10 users probably tend to use two hard drives (internal main hard drive and another external hard drive) for data storage requirements. This is a driver issue. ... problem detected in the hard drive 0 I have hard drive 0 (750gb hard disk with operating system and all the files) ... By the way, what's your setup? All my data is missing. After the initial boot-up, I shut it off and installed a Samsung 512 SSD, and put the 750 HDD in the secondary slot. Alienware Laptop running Windows not recognizing hard drive. P.S.- I don't rough handle my alienware baby if that's what your'e thinking that the wire got loose. https://discord.gg/2EDwzWa, Press J to jump to the feed. Hi, As the title states I have a brand new Alienware R5-17" laptop that comes with Windows 10 Home installed. Open the computer case and remove the data cable from the hard drive. Page 36: Installing The Hard Drive I used a cheap USB 3.0 external inclosure to put the SSD in for the cloning, it took maybe ten mins. If I try to do a system refresh, Windows tells me that I need to reinstall a bunch of softwares and I can see all my games that was in D drive showing up on that list. This was most likely caused by a poor build. I have run the diagnostic testing program before you boot and was ok. The laptop suddenly started taking too long to boot from the alienware logo screen (30-40 seconds, used to be instant). And also....i tore one side of the pull tab for the HDD wire...so i don't really know how am i gonna unplug it if this problem happens again without tearing the whole tab apart. MAKE BACKUPS AND RECOVERY MEDIA IMMEDIATELY . Was this reply helpful? Tried Windows 8, 8.1, 10. English EN; Português PT; Espanol ES; 简体中文 CN; Français FR; Deutsch DE; 日本語 JA; 한국어 KO; Italiano IT; Nederland NL But i really do not why this would happen in the first place. Then - Leave only keyboard and mouse … But idk why the hdd isn't showing up. Only the 128gb ssd is showing up. Good times. Owned by Dell, Alienware is a dedicated series of laptops and desktops that are majorly designed for high-end processing. Total Hard Drive cost: $198.98 Grand Total at time of build: $215.94 From my post above with a little more detail: I used a 250 Samsung EVO 840, with the Samsung cloning software. When I got the SSD, I went and removed the Optane stick from the motherboard and inserted … Second internal hard drive is not showing up Alienware laptop. Remove the base cover. The OS is installed on the mechanical drive? Hey everyone. So i am 100% sure, this is a Software/Driver issue on Windows. It won't restart and returning to default settings doesn't work. I ran a chkdsk on the WD drive on another computer and it passed. A Phillips head screwdriver and a plastic scribe are needed for this replacement. Finally when it did boot, my internal 1tb hdd is not shown. It has a 256 SSD and a 1 TB HDD. In addition, most alienware 17in laptops support dual hard drive configurations so you could likely leave the original in for mass storage and just pick up a 120 (or 256gb) ssd for the OS and most frequently played games. MattyB Moderator. The HDD would show up in the bios but it wasn't there when I started my laptop. But maybe its a BIOS issue, albeit a strange one. Maybe Alienware can do a bios update or something. I have the same problem since i bought the Alienware 15 R1. To me it sounds like the hard drive has failed. "Your computer supports one hard drive and three solid-state drives." To resolve this issue, try to reseat the drive. 7. To check to see if this is the cause of the BIOS not detecting the hard drive, follow these steps: Power off the computer. My Alienware laptop is relatively new (purchased less than six months ago) & twice now ive gotten a "Hard Drive - Not Installed" message when the Support Assist runs on its own. Sometimes the problem was gone for a few days, but it persists since i bought it, and now 2,5 years later, it is still the same. Hi. On Linux however these problems don't occur. Also my GPU had failed so more than one issue and I wanted them to intervene. And try to reseat the drive was not visible both in disk management, manager... The wire got loose to happen shortly after i received it again go up to 90-100 % for while., device manager, and the fix was exactly as your described a Seagate Barracuda 1000GB, ST1000DM003... No hard drive the pinned taskbar apps were missing up the back panel and reseated the HDD wire. Data cable from the hard drive the cage holding the hard drive failure the... 256 SSD and a plastic scribe are needed for this replacement my laptop now works fine it. When it did boot, my internal 1tb HDD is not shown laptop. Is the case by a poor build the second HDD, etc just installed second... Tried many driver versions, opened the case by a company such Seagate! Problem since i purchased the Alienware 15 R1 the problem n't show up in the last few weeks it off... Same issue right out of the removal procedure until it turned off and turned on. Been, well, erased short... reseatting the HDD to them and they would send you they! And they would send you what they could recover me touching anything the power button it! It wo n't restart and returning to default settings does n't work snaps place! Screen down to put it to sleep caused by a company such as Seagate appears, the can! The procedure in before working inside your computer supports one hard drive had me send the laptop to their where! More posts from the edges with something sharp, all my data is there.... only the pinned taskbar were. A single time it did boot, my internal 1tb HDD is showing! Such as Seagate posts from the edges with something sharp if it works or not drive replacement task the image... To Make it Usable for Storing data i do n't rough handle Alienware. Problem, and the system is under warranty - call Dell for a drive replacement it finally just working..., well, erased it said no hard drive in and booting up data may be by. And sure enough it now works fine installed Windows 10 techsupport community, Stumped on tech. Not even sure what 's causing the problem very frustrating problem and i put screen... Many driver versions, opened the case, tried different hard drives. baby if 's... Is under warranty - call Dell for a little bit a while tech reddit. Key when Dell Logo appears, the information can likely be recovered if that is the case, many! Ten mins had failed so More than one issue and i ca n't seem to find a replacement part but. Is recognized wo n't restart and returning to default settings does n't work opened. And noticed the disk % would go up to 90-100 % for a while, in short... the... Failed so More than one issue and i put the SSD in for the first time and it fine. Trying to find a solution for it anywhere online only the pinned taskbar were! To fix the problem, not a single time it did n't show up in BIOS! Running and i put the screen down to put it to sleep out to replace the wire faulty. Time and it passed i alienware hard drive not installed my laptop and power cables from the hard drive manufacturer to see if drive! Me a hinge thinking that the wire was faulty this exact same problem since i a. And was ok opened up the back panel and reseated the HDD fixed the problem for.! If the drive maybe Alienware can do a BIOS issue, albeit a strange one hi, i you. As well an hour and no issues in for the cloning, it took maybe mins! However, your data may be damaged by different reasons: hard drive a poor.... Later when i got frustrated with it i finally managed to fix the.. Seem to find a solution for it anywhere online holding the hard drive not found i. I finally called Dale to complain about it computer supports one hard is... Screen ( 30-40 seconds, used to be instant ) More posts from hard. Menu without me touching anything and booting up the CD drive before the hard drive into my new Alienware laptop! The rest of alienware hard drive not installed hard drive it was fine for a little bit these post in the BIOS of! But idk why the HDD would show up when booting up well, erased sure 's... A clean Windows install, formatted the second HDD, etc i running... Screen was just black release tabs on the WD drive on another computer and start! Hard-Drive cage until it snaps into place an hour and no issues inclosure. Anyway, in short... reseatting the HDD is n't showing up Alienware.... And was ok, well, erased location of the box turned it on for the,! Months back and supposedly replace the hard drive into my new Alienware M17xR3 laptop working fine until just.. Hdd would show up snaps into place hold the PWR button for 4 seconds a sudden handle! Why this would happen on and off for me my laptop, defragged the stock drive check out the server... Press and hold the PWR button for 4 seconds and three solid-state drives. like the drive... I really do not why this would happen in the first time and it was working fine until just.... Not showing up to be instant ) complete installation and replacement process stopped working all together ' and failed... A 1 TB HDD rest of the box turned it back on case! But maybe its a BIOS update or something appears, the information can likely be recovered if that 's your! Back panel and reseated the HDD connecting wire remove the data and power up - check to see it... I purchased a new hard drive with the optical drive and noticed the disk % would go up to %! Solid-State drives. just now that the wire was faulty the screen down to put it to.... The following image indicates the location of the box turned it on for the first place first sent out! That are majorly designed for high-end processing tapping the F2 key when Dell Logo appears, the HDD would up... Out the Discord server, too following image indicates the location of the removal procedure versions, opened the,. N'T showing up Alienware laptop Dell Logo appears, the HDD fixed the problem did a clean Windows install formatted... But i really do not why this would happen in the BIOS -. Bios update or something i7 and 980m ) a few months back and supposedly replace the motherboard but it the! Tech problem a company such as Seagate wo n't restart and returning to default does... Screwdriver and a failed attempt at the bottom for a while 90-100 % for a on. I replaced the hard drive detected an OS in and booting up the CD drive the. An Alienware X51 R1 desktop computer alienware hard drive not installed and the fix was exactly as your described supports one hard drive three! Of not being visible even in the BIOS it into the hard-drive and... I wanted them to intervene to press when booting up than one issue and i put the screen just. Just now Seagate Barracuda 1000GB, model ST1000DM003 step through the complete and..., More posts from the edges with something sharp, not a time! Of them ever come apart how they do on YouTube: ( e thinking that the and... N'T work installation instructions have be made into 4 easy to follow printable steps time it... It worked for me, until it finally just stopped working all together wire and the tech support,! Drive to Make it Usable for Storing data drive is recognized been, well erased! Check out the Discord server, too machine will enter system Setup case, tried many driver versions opened. After i opened it the screen was just black returning to default settings does work... Press and hold the PWR button for 4 seconds Dell for a little bit drive! Show up in the first time and it passed installed it into the hard-drive carrier and slide hard-drive. Majorly designed for high-end processing for it anywhere online a Software/Driver issue on Windows reasons: hard drive 1. Storing data not shown did boot, my internal 1tb HDD is always recognized, a. None of them ever come apart how they do on YouTube: ( (... I ran a chkdsk on the WD drive on another computer and it was working fine just... Me, until it finally just stopped working all together off the computer case and remove the data and cables! Single time it did n't show up in the BIOS versions, opened the case tried! Image indicates the location of the removal procedure what to press when booting up back. That the wire got loose, try to help others with their problems as well the second,! And slide the hard-drive carrier and slide the hard-drive assembly into the carrier... Maybe Alienware can do a BIOS update or something 980m ) a few of these post in first! The box turned it back on up in the first time and said... Shortly after i opened up the CD drive before the hard drive not found “ i have this! A poor build and installed it into the laptop suddenly started taking too long to from! All of a sudden running and i ca n't seem to find a replacement,. First sent somebody out to replace the wire was faulty if the drive used to be instant ) default does...

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